You can sign in using either of the following options:
• Sign in with Shop — If you use Shop or Shop Pay, you can access your account instantly through your existing Shop profile.
• Sign in with email — Enter your email address to receive a secure one-time 6-digit verification code. No password is required.
If this is your first time signing in with your email, your account will be created automatically.
Moonora uses Shopify’s updated customer account system to provide a more secure and streamlined sign-in experience.
This system is developed and maintained by Shopify, offering passwordless authentication through secure email verification or Shop login. A traditional password is no longer required.
Built on Shopify’s latest account infrastructure, it supports higher security standards, simplified access across devices, and removes the need to create, remember or reset passwords.
We accept major credit cards (Visa, Mastercard, and American Express), as well as PayPal and Afterpay.
For faster checkout, we also support Express Checkout options including Shop Pay, PayPal, Apple Pay and Google Pay, depending on your device and browser compatibility.
All payments are securely processed and encrypted at checkout.
We understand that plans can change. If you need to amend or cancel your order, please contact us as soon as possible at hello@moonora.com.au.
If your order has not yet been processed or dispatched, we’ll gladly assist where possible.
Once processing has begun or the parcel has been handed over to the courier, changes can no longer be made.
Yes. For selected sets, you may choose different sizes for the top and bottom as long as they are the same style and the same colour.
Please note that:
· Set items must be matched in the same colour
· Mixing different colours within one set is not available
· If you wish to mix colors, items need to be purchased separately
Each Moonora order is thoughtfully packaged in a recycled delivery box and includes a reusable cotton dust bag.
To reduce unnecessary waste, shopping bags are available upon request only. If you would like one included, please leave an order note at checkout: “Shopping bag: Yes” (one per order).
Once your order has been placed, you will receive an order confirmation email with your order details.
You can also access your order information via the order confirmation link or your account page.
If you’re unable to locate your order details, please contact us hello@moonora.com.au.
As a starting point:
S — commonly suited to AU 6–8
M — commonly suited to AU 10–12
L — commonly suited to AU 14 and above, depending on the style and your preferred fit.
This is a general recommendation rather than a fit limit. As sizing and fit vary between styles, we recommend checking the garment measurements below before choosing your size.
At the moment, Moonora ships within Australia only. International shipping isn’t available just yet — but it’s on the way.
Parcel Post via Australia Post is free on orders over AU$150, or AU$10 for orders under AU$150.
Express Post via Australia Post is free on orders over AU$300, or AU$20 for orders under AU$300.
Shipping thresholds apply after discounts.
Once an order has been placed, delivery and contact details generally cannot be changed due to automatic processing and shipping label generation.
If you notice an error, please contact us promptly at hello@moonora.com.au. Adjustments may be possible before processing begins. Once processing or dispatch has commenced, changes are no longer available.
You may update or add new address details at any time via your Account page. Any changes made there will apply to future orders only.
Orders are typically dispatched within 1–2 business days.
Standard Shipping typically takes 3–6 business days, depending on location.
Express Shipping typically takes 1–4 business days.
Delivery to remote areas or during peak periods may take a little longer.
Delivery timeframes are provided as a guide only and may vary.
Once your order has been shipped, you will receive an email with tracking details.
You can track your order via your account or through our Order Tracking page.
For the most accurate updates, we recommend tracking your order directly via the Australia Post website.
Moonora garments are crafted primarily from regenerated and natural fibres, selected for how they feel, move and wear over time.
We work with materials such as Cupro, Acetate, Lyocell and Modal, alongside cotton, wool and silk — chosen for their softness, breathability and refined drape.
Regenerated fibres offer fluidity, refined movement and a subtle, distinctive feel, while natural fibres bring familiarity and comfort.
Rather than focusing on fibre labels alone, we prioritise fabrics that balance comfort, wearability and material responsibility.
To explore each fabric in more detail, visit Our Fabrics.
Our approach to materials begins with how a garment feels on the body.
Comfort and movement guide the decision first, followed by aesthetic refinement and material responsibility.
Regenerated and natural fibres each play a role in achieving this balance.
For Moonora, sustainability is never isolated from design — it is integrated into garments made to be worn often and kept over time.
To explore each fabric in more detail, visit Our Fabrics.
Yes. Moonora selects fabrics with everyday wear in mind.
Each material is valued for its softness, breathability and ability to maintain comfort through repeated use.
Where needed, complementary fibres are thoughtfully integrated to support durability while preserving ease and movement.
Sustainability, for us, is expressed through balance — creating garments designed to be worn often and kept over time.
To explore each fabric in more detail, visit Our Fabrics.
Our garments are crafted from delicate, considered fabrics and are designed to be gently cared for at home.
For regular care, cold hand wash (max 30°C) using a mild detergent. Wash separately to minimise colour transfer.
Avoid soaking, rubbing, wringing, bleach or fabric softeners, as these may affect the fabric's structure and finish.
Do not tumble dry. Gently press out excess water and lay flat to dry in the shade.
To smooth out creases, use a gentle, low-heat steam, or cool iron on the reverse side (max 110°C). Avoid ironing directly over prints, embellishments or buttons.
Professional mild dry cleaning may also be used where additional care is required.
Store in a cool, dry place away from direct light and heat. For everyday storage, we recommend using the accompanying dust bag to keep the garment in its best condition.
For specific care instructions, see the care label attached to your garment. Following these instructions will help preserve the appearance, feel and longevity of your piece.
Yes. Because cupro is lightweight with a fluid drape, it may crease more easily than structured fabrics.
This is a natural characteristic of the fibre and does not affect comfort or the overall quality of the garment.
A gentle, low-heat steam will smooth it out. You can also iron it on low heat using a pressing cloth.
For full care details, see the garment care label.
We offer returns within 30 days of delivery. We want you to love what you ordered — if something isn't right, we're here to help.
Returned items must be unworn, unwashed and in original condition, with all tags and packaging intact. Items damaged through incorrect washing cannot be accepted.
To ensure a smooth return process, we'll provide you with a return label, and a $10 shipping fee will be deducted from your refund.
1. Start your return: Sign in to your account, view your order history, select the item(s) you’d like to return, provide a reason, and submit your return request.
2. Print your label: Once your return request has been approved, we’ll send a return shipping label to your email. Please ensure your return is lodged within 7 days of receiving the label, as return labels expire after this period.
3. Pack and post your parcel: Package your unworn item(s) with original tags attached, affix the label securely, and drop off your parcel at any Australia Post location.
4. Refund processing: We’ll notify you once your return has been received and processed.
Approved returns should be lodged within 7 days of receiving the return label. Return labels expire after this period, and unlodged return requests may be automatically closed.
