Privacy Policy
Moonora (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and handle your personal information when you visit our website, make a purchase, or otherwise interact with us.
This policy is intended to meet our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What personal information we collect
We may collect personal information including:
• Identity and contact details: name, email address, phone number, billing and shipping address
• Order details: items purchased, order history, returns and exchanges, customer service communications
• Payment information: payments are processed by our payment providers. We do not store full card details
• Account information (if applicable): login details and preferences
• Device and usage data: IP address, browser type, device identifiers, pages viewed, and interactions with our website
• Behavioural data: mouse movements, clicks, scrolls, and session activity captured by analytics tools to help us improve the website
• Marketing preferences: subscription status, communication preferences, and consent records
How we collect your information
We collect personal information when you:
• Place an order, create an account, subscribe to communications, or contact customer support
• Browse our website (including through cookies and similar technologies)
We may also receive information from third-party services that support our operations, such as ecommerce platforms, payment providers, logistics partners, analytics tools, and marketing platforms.
Why we collect and use your information
We collect and use personal information to:
• Process orders, payments, and deliveries
• Provide customer support and manage returns and exchanges
• Communicate with you about orders, services, and updates
• Manage accounts and prevent fraud
• Improve our website, services, and customer experience
• Send marketing communications where you have provided consent
• Meet legal, regulatory, accounting, and compliance obligations
Marketing communications
If you opt in, we may send marketing communications by email or other permitted channels.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
If you begin checkout and do not complete a purchase, we may use cookies or similar technologies to enable reminder communications where permitted.
Cookies and similar technologies
We use cookies and similar technologies to:
• Enable website functionality
• Improve user experience
• Analyse website performance
• Support marketing and advertising measurement
You can manage cookies through your browser settings. Disabling cookies may affect website functionality.
Analytics and session recording
We use analytics tools to understand how visitors use our website so we can improve the shopping experience and identify usability issues.
This includes Microsoft Clarity, a behavioural analytics service provided by Microsoft Corporation. Clarity captures session recordings and heatmaps, including mouse movements, clicks, scrolls, page navigation, device information, browser type, operating system, approximate location, and referring URLs. Sensitive content such as passwords, payment details, and personal text input is automatically masked.
The data captured is processed by Microsoft and may be stored on servers outside Australia, including in the United States. For more information, see the Microsoft Privacy Statement at https://privacy.microsoft.com and Clarity's terms at https://clarity.microsoft.com/terms.
If you prefer not to be tracked, you can use your browser's "Do Not Track" setting, browse in private or incognito mode, or use a browser extension that blocks analytics scripts. This will not affect your ability to browse or purchase from our website.
When we share your information
We may disclose personal information to:
• Service providers who help operate our business (ecommerce platforms, payment processors, logistics providers, IT services, marketing and analytics providers)
• Professional advisers such as accountants and legal advisers
• Government authorities or regulators where required by law
• Parties involved in a business transaction such as a merger, acquisition, or restructure where permitted by law
We do not sell your personal information.
Overseas disclosures
Some service providers may store or process personal information outside Australia, including in the United States and other countries where our platforms, analytics tools, and infrastructure providers operate.
We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy requirements.
Data security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no system or transmission over the internet is completely secure.
Data retention
We retain personal information only for as long as necessary to provide services, meet legal and regulatory requirements, resolve disputes, and enforce our agreements.
When no longer required, information is securely deleted or de-identified where reasonable.
Access and correction
You may request access to, or correction of, the personal information we hold about you.
Requests can be made using the contact details below. Identity verification may be required.
Complaints
If you have a concern about privacy, please contact us and we will work to resolve it promptly.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Children
Our website is not intended for children and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time.
The current version will always be available on our website.
Contact us
For privacy enquiries, access requests, or complaints, contact:
hello@moonora.com.au
